Shipping & Delivery

SHIPPING & DELIVERY POLICY

This Shipping Policy applies to purchases made through Pepveto, operated by Guangzhou Yuexin Network Technology Co., Ltd.

1. SHIPPING DESTINATIONS

Pepveto currently provides shipping to the United States and other countries or regions where delivery options are available at checkout.

Shipping availability may vary depending on the destination, product, and available logistics services.

Customers should enter their complete shipping address during checkout to confirm whether delivery is available for their location.

We do not guarantee worldwide shipping to every country or region. If a shipping option is unavailable for your address, we may be unable to fulfill the order to that destination.

2. ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been successfully received.

Order preparation may include:

  • Order and payment verification.

  • Christmas ornament and decorative product preparation.

  • Product and accessory checks.

  • Protective packaging.

  • Shipping label preparation.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing may require additional time during holidays, promotional events, or unusually high order volumes.

3. ESTIMATED UNITED STATES DELIVERY

For orders shipped within the United States, estimated delivery typically takes 7–12 business days after processing.

Delivery times are estimates and may vary because of:

  • Shipping destination.

  • Carrier operations.

  • Weather.

  • Holidays.

  • Transportation disruptions.

  • High-volume periods.

  • Other circumstances outside our reasonable control.

For international destinations, delivery times may vary depending on the destination country or region, carrier operations, customs clearance, and local delivery conditions.

Any available destination-specific shipping estimates will be provided during checkout.

All delivery times are estimates and are not guaranteed.

4. SHIPPING COSTS

Shipping costs are calculated based on the shipping destination, available shipping method, package characteristics, and any applicable shipping promotions.

The applicable shipping charges will be displayed at checkout before payment is completed.

Customers are responsible for reviewing the shipping method, shipping charges, and final order total before placing an order.

5. FREE SHIPPING AND BUNDLE OFFERS

Free shipping is available only when explicitly stated in an active offer on the applicable product page, shopping cart, or checkout page.

Eligibility may depend on the destination, qualifying products, order value, bundle configuration, or other conditions specified in the offer.

Purchasing multiple ornaments, decorative items, or gift bundles does not automatically qualify an order for free shipping unless the applicable offer specifically states that shipping is included.

Where a free-shipping promotion applies, the eligible products, destinations, and applicable conditions must be satisfied.

The final shipping charge or applicable free-shipping benefit will be reflected at checkout before payment is completed.

If a product page, promotional banner, or bundle offer displays free shipping, the applicable terms of that offer will govern eligibility.

6. ORDER TRACKING

When tracking information becomes available, customers will receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may require some time to update after the carrier receives the package.

If you do not receive tracking information or have questions about your shipment, please contact our customer support team.

7. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review all shipping information before completing your purchase.

If an error is discovered, contact us as soon as possible.

We cannot guarantee address changes once an order has entered processing or has shipped.

8. SHIPPING DELAYS

Packages may occasionally experience delays because of:

  • Carrier operations.

  • Weather conditions.

  • Public holidays.

  • Transportation disruptions.

  • Destination-specific circumstances.

  • High-volume holiday shipping periods.

If tracking information has not updated for an extended period, please contact our customer support team.

9. LOST OR MISSING PACKAGES

If tracking shows a package as delivered but you cannot locate it, please first check:

  • Around the delivery location.

  • With household members.

  • With neighbors.

  • With front desk staff.

  • With building management.

  • With the shipping carrier.

If the package remains missing, contact us with your order number and tracking information.

We will review the available shipment information and assist you in determining the appropriate next steps.

10. DAMAGED OR INCORRECT ORDERS

If your Christmas ornament, decorative item, or gift arrives damaged, defective, or incorrect, contact us as soon as reasonably possible.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the affected product.

  • Photos of the packaging, where applicable.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.

11. MULTIPLE SHIPMENTS

Some orders containing multiple Christmas ornaments, decorative products, or gifts may be delivered in multiple packages.

Separate packages may arrive on different dates and may have different tracking numbers.

12. CUSTOMS, DUTIES AND TAXES

For international orders, customs duties, import taxes, or other import-related charges may apply depending on the destination country or region.

Any applicable charges and the party responsible for payment will be determined by the destination's requirements and the information provided at checkout.

Customs inspections and import procedures may cause delivery delays beyond our reasonable control.

13. CONTACT US

Brand: Pepveto

Operated by:
Guangzhou Yuexin Network Technology Co., Ltd.

Business License Entity:
Guangzhou Yuexin Network Technology Co., Ltd.

Email:
service@pepveto.com

Customer Service:
+1 9202763374

Registered Address:
Unit A46, Room 602, No. 69 Xianlie Middle Road,
Yuexiu District, Guangzhou, Guangdong, China

Website:
https://pepveto.com

Pepveto appreciates your trust. We are committed to providing clear shipping information, careful order preparation, and helpful customer support throughout your shopping experience.