FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to Pepveto! Here you can find answers to common questions about our Christmas ornaments, sentimental gifts, decorative keepsakes, orders, shipping, returns, and customer support.

1. PRODUCTS & GIFT COLLECTIONS

What types of products does Pepveto offer?

Pepveto specializes in Christmas decorations, meaningful gifts, and decorative keepsakes for different occasions.

Our collections may include:

  • Christmas Ornaments: Festive Christmas tree decorations and seasonal hanging ornaments.

  • Friendship Gifts: Thoughtful ornaments celebrating friendship and meaningful relationships.

  • Emotional Support Gifts: Decorative gifts for coworkers, friends, and loved ones.

  • Nativity Decorations: Christmas-themed Nativity ornaments and music-inspired decorative pieces.

  • Animal Figurines: Charming miniature sculptures and animal-themed decorations.

  • Family & Neighbor Gifts: Decorative keepsakes designed for family members, neighbors, and special people in your life.

Our product selection may change as we introduce new seasonal designs and gift collections.

Are Pepveto products suitable for Christmas gifts?

Yes. Many of our products are designed around Christmas, friendship, appreciation, and meaningful relationships.

They can be thoughtful gift options for:

  • Friends and besties.

  • Coworkers and colleagues.

  • Family members.

  • Neighbors.

  • People who deserve appreciation and encouragement.

Please review individual product descriptions for specific designs and details.

What is a Nativity ornament?

Nativity ornaments feature Christmas-themed designs inspired by the traditional Nativity story.

Our collection may include decorative pieces such as music sheet Nativity ornaments, designed for seasonal displays and Christmas celebrations.

Are your ornaments suitable for Christmas tree decoration?

Many of our ornaments are designed for decorative display, including Christmas tree decoration.

Please review the individual product description to check the intended display method, dimensions, and included hanging accessories.

What materials are used in your decorative products?

Material information may vary depending on the individual product.

Please refer to the relevant product page for available information about materials, finishes, dimensions, and included components.

Will the product look exactly the same as the website photos?

We make reasonable efforts to display our products accurately.

However, slight differences may occur due to:

  • Photography and lighting conditions.

  • Screen and display settings.

  • Material characteristics.

  • Handmade details and finishing variations.

  • Manufacturing differences.

Please refer to the individual product description for the most accurate product information.

2. ORDERING & PAYMENT

Do I need an account to place an order?

No. You can place an order as a guest.

Creating an account can make it easier to review your orders and order history.

Can I change or cancel my order?

Orders may be modified or canceled within 48 hours of purchase, provided they have not already been processed or shipped.

Please contact our customer support team as soon as possible if you need to make a change.

What payment methods do you accept?

We accept:

  • Visa.

  • Mastercard.

  • American Express.

  • Other secure payment methods available at checkout.

Will I be charged additional fees?

All prices are displayed in USD.

Your bank or payment provider may apply exchange rates or additional transaction fees depending on your payment method and location.

3. SHIPPING & DELIVERY

Where do Pepveto orders ship from?

Our Christmas ornaments, seasonal decorations, and keepsake gifts may be shipped from international fulfillment warehouses depending on product availability and delivery destination.

How long does shipping take?

Our estimated fulfillment and delivery schedule is:

  • Order Processing: 1–3 business days.

  • Shipping Time: 7–12 business days after dispatch.

Actual delivery times may vary depending on the destination, carrier operations, and other shipping conditions.

How can I track my order?

Tracking information will be sent to your email after your order has been shipped.

Please check your inbox and spam or junk folder if you cannot find the shipping notification.

What if I entered the wrong shipping address?

Please contact us within 48 hours of placing your order.

We will make reasonable efforts to update your shipping address before the order is processed or shipped.

Once fulfillment or shipment has started, changes may no longer be possible.

What if my package is marked as delivered but I cannot find it?

We recommend checking:

  • Around your delivery location.

  • With household members.

  • With nearby neighbors.

  • With your local shipping carrier.

If the package still cannot be located, please contact us with your order number and tracking information so we can review the available shipment details and assist you.

4. RETURNS & REFUNDS

What is Pepveto's return policy?

We offer a 30-day return policy for eligible Christmas ornaments, decorations, and gift items.

Returned products must meet the applicable eligibility requirements described in our Return & Refund Policy.

Please review the policy before requesting a return.

Who pays for return shipping?

Customers are generally responsible for return shipping costs for standard eligible returns.

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us before returning it so we can review the issue and provide appropriate instructions.

What if my ornament or gift arrives damaged?

If your item arrives damaged, defective, or incorrect, please contact our customer support team as soon as reasonably possible.

Please provide:

  • Your order number.

  • A description of the problem.

  • Clear photos of the affected product.

  • Photos of the original packaging, where available.

We will review the matter and provide an appropriate resolution based on the circumstances and applicable law.

Any request to contact us promptly does not limit mandatory consumer rights or remedies available under applicable law.

Can I return a gift if I am not satisfied?

Eligible ornaments, decorations, and gift items may be returned under our 30-day return policy.

Please contact our customer support team before sending any product back.

For complete return conditions and instructions, please refer to our Return & Refund Policy.

5. REFUNDS

How long do refunds take?

Approved refunds are generally processed within 5–10 business days.

Refunds are issued to the original payment method.

Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

How will I know if my refund is approved?

Our customer support team will review your return request and notify you of the approval status.

Please keep your order information available when contacting us about a refund.

6. PAYMENT SECURITY

Is my payment secure?

Yes. Payments are processed through secure encrypted payment gateways.

We do not ask customers to send passwords or complete payment card details through email.

7. CUSTOMER SUPPORT

How can I contact Pepveto?

For questions about Christmas ornaments, Nativity decorations, friendship gifts, animal figurines, orders, shipping, or returns, please contact us:

Email:
service@pepveto.com

Customer Service:
+1 9202763374

Response Time:
Within 24 hours on business days.

When contacting us about an existing order, please include your order number and the email address used during checkout.

8. COMPANY INFORMATION

Who operates Pepveto?

Pepveto is operated by the following registered business entity:

Brand: Pepveto

Operated by:
Guangzhou Yuexin Network Technology Co., Ltd.

Business License Entity:
Guangzhou Yuexin Network Technology Co., Ltd.

Registered Address:
Unit A46, Room 602, No. 69 Xianlie Middle Road,
Yuexiu District, Guangzhou, Guangdong, China

Email: service@pepveto.com

Phone: +1 9202763374

Website: https://pepveto.com

Thank you for choosing Pepveto. We appreciate your trust and look forward to helping you celebrate meaningful moments with thoughtful gifts and charming decorations.