RETURN & REFUND POLICY

Last Updated: November 6, 2026

At Pepveto, we want you to be satisfied with your Christmas ornaments, seasonal decorations, sentimental gifts, and decorative keepsakes. If something is not right with your purchase, our customer support team is here to help.

1. RETURN ELIGIBILITY

Customers may request a return within 30 calendar days after receiving their order, subject to the conditions below and applicable law.

For standard returns, including returns due to a change of mind, the item must generally meet the following conditions:

• The item must be unused, undamaged, and in the same condition as received.

• The item should be returned in its original packaging where reasonably applicable.

• All original components and included accessories should be present.

• Proof of purchase, such as an order number or receipt, is required.

These standard return conditions apply to eligible change-of-mind returns. They do not limit any mandatory rights or remedies available under applicable law for items that arrive damaged, defective, incorrect, or materially different from their description.

2. NON-RETURNABLE ITEMS

The following items may be excluded from standard returns where permitted by applicable law:

• Gift Cards: Gift cards are generally non-returnable.

• Personalized or Customized Items: Products made or modified specifically according to individual customer requirements.

• Final Sale or Clearance Items: Products clearly identified as final sale before purchase.

• Non-Returnable Products: Items specifically marked as non-returnable on the relevant product page.

These exclusions apply to standard returns and do not remove any mandatory consumer rights or remedies that may apply to products that arrive damaged, defective, incorrect, or materially different from their description.

Any applicable legal rights will be handled in accordance with the laws that apply to the transaction.

3. RETURN PROCESS

To initiate a return, please contact us at:

Email: service@pepveto.com

Please include:

• Order number.

• Reason for return.

• Product name.

• Photos, if the item is defective, damaged, or incorrect.

Our customer support team will review your request and provide return instructions where applicable.

Please contact us before sending any item back. Do not send a return to our registered business address unless our customer support team confirms that it is the correct return address for your order.

Return Shipping Address:

The authorized return address will be provided by our customer support team after your return request has been reviewed and approved.

Please do not use the registered business address as a return destination unless specifically instructed.

4. RETURN SHIPPING

• For standard eligible returns, customers are generally responsible for return shipping costs, unless otherwise required by applicable law.

• Original shipping fees are generally non-refundable, except where required by applicable law or where the return results from an error on our part.

• We recommend using a trackable shipping service for returns.

• For items that arrive damaged, defective, incorrect, or materially different from their description, please contact us before returning the item so we can review the issue and provide appropriate instructions.

Return shipping costs and available remedies for damaged, defective, or incorrect items will be handled in accordance with applicable law.

5. REFUNDS

Once we receive and inspect an eligible returned item, we will notify you of the approval status.

If approved:

• Refunds are generally processed within 5–10 business days.

• Refunds will be issued to the original payment method.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Any additional refund rights or remedies required by applicable law will be respected.

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a Christmas ornament, decorative item, or gift that is damaged, defective, incorrect, or materially different from its description, please contact us as soon as reasonably possible after discovering the issue.

Please provide:

• Your order number.

• A description of the issue.

• Clear photos of the affected item where available.

• Photos of the packaging where relevant.

We will review the information and provide an appropriate resolution based on the circumstances and applicable law. Depending on the situation, this may include a replacement, refund, or other applicable remedy.

We encourage customers to report issues promptly so that we can investigate and resolve them efficiently. However, any request to contact us within a specified period does not limit mandatory consumer rights or remedies available under applicable law.

The standard return conditions and non-returnable item exclusions described above do not automatically disqualify a claim involving a damaged, defective, or incorrect item.

7. CONTACT INFORMATION

For any questions regarding returns, refunds, damaged decorative products, or order issues, please contact us:

Brand: Pepveto

Email:
service@pepveto.com

Customer Service:
+1 9202763374

Website:
https://pepveto.com

Legal Operator:
Guangzhou Yuexin Network Technology Co., Ltd.

Business License Entity:
Guangzhou Yuexin Network Technology Co., Ltd.

Registered Address:
Unit A46, Room 602, No. 69 Xianlie Middle Road, Yuexiu District, Guangzhou, Guangdong, China

Pepveto is committed to providing a transparent return process, fair refund procedures, and helpful customer support.

Thank you for choosing Pepveto.